QT® CARTS HELP
Part 1: Locking and Unlocking
a. Check to be sure the key lock of the cart is in the lock position.
b. Check to be sure nothing has fallen behind the drawers and has become lodged under the lock bar.
a. Additional keys are available for purchase using item number VKY.
a. Yes, the key will override the electronic lock while it is in the locked position. During keylock override, the cart will make a quiet tone to indicate the electronic lock has been overridden.
a. Yes, original 200 series locks require using the LockView program (lock serial numbers ASDF – ASDF). A 14-Day free trial of LockView 5/5Pro is available, and can be downloaded at http://logiquipfiles.com/software/LockView5.zip. Contact your sales representative to purchase a full version.
b. For all other locks, the autolock time can be set at the keypad. For instructions see “Changing Autolock Time” on page 5.
Part 2: Battery Questions
a. Behind the middle drawers is a battery box containing 6 D batteries. Remove the battery box; change the batteries; snap the battery box back in place, and reinstall the drawers. You will need a T15 tamper resistant Torx bit to remove the battery box from its cradle.
b. Newer carts have an external access panel. The access door is on the back of the cart and can be removed with a Phillips head screwdriver. Remove access panel to change the batteries.
a. No, all codes are retained in memory during a battery change.
a. Depending on use, the battery life for the QT® Cart line is about 15 months. A 12-month maintenance schedule is recommended for battery changes.
a. Yes, much of the battery draw is when the cart is physically locking and unlocking. While the cart is in a locked or unlocked position, it goes into a low power state and waits for the next input.
a. First, replace the batteries. Check to see if the cart has been unlocked with a key. If it has, relock the cart. When the cart is unlocked with the key the system goes into alert mode. During that time, energy consumption spikes, and it remains at that peak level until the cart is relocked with a key.
Part 3: General Questions
a. Remove the bottom drawer and check for debris. If the drawers are overfilled, product will get trapped and will not allow the drawers to close.
a. This problem generally results from a crimped ribbon cable. If the lid is lifted or removed for any reason, special care should be taken to ensure the ribbon cable stays in the open space towards the front of the lid. If it moves back out of the channel, it will be pinched between the lid and the top of the cart. This failure is obvious, and requires a new keypad.
b. Care also must be taken when inserting the new keypad. If you try to justify the keypad too far to the left, you run the risk of crimping the ribbon cable where it meets the keypad. If you visually inspect the full length of the ribbon cable and it looks good, you probably have a crimp in this location. Again, this will require the keypad to be replaced.